Shipping Information

Bairn Tribe Shipping Policy

Last Updated: 21/06/2024

Welcome to Bairn Tribe! This Shipping Policy outlines how we handle the shipping of our products.

1. Shipping Locations

  • We ship to addresses both within Australia and internationally.

2. Shipping Methods

  • All orders are shipped using Australia Post.

3. Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

4. Shipping Rates and Delivery Estimates

Domestic Shipping:

  • Shipping rates are calculated at checkout based on the destination and weight of the order.
  • Estimated delivery times are as follows:
    • Standard Shipping: 3-7 business days
    • Express Shipping: 1-3 business days

International Shipping:

  • Shipping rates are calculated at checkout based on the destination and weight of the order.
  • Estimated delivery times are as follows:
    • Standard International Shipping: 7-21 business days
    • Express International Shipping: 3-10 business days

Please note that delivery times are estimates and may vary depending on your location and other factors.

5. Order Tracking

  • Once your order has shipped, you will receive an email notification with a tracking number. You can track your order through the Australia Post website [www.auspost.com.au].

6. Shipping Restrictions

  • We do not ship to P.O. Boxes.
  • Certain countries may have restrictions or additional customs requirements. It is the customer's responsibility to ensure compliance with their local laws and regulations.

7. Customs, Duties, and Taxes

  • International orders may be subject to customs duties and taxes. These fees are the responsibility of the recipient. Bairn Tribe is not responsible for any customs charges or delays due to customs processing.

8. Delayed or Lost Packages

  • If your package is delayed or lost, please contact us at [info@bairntribe.com.au] with your order number and tracking information. We will work with Australia Post to resolve the issue.

9. Damaged or Missing Items

  • If your order arrives damaged or if any items are missing, please contact us immediately at [info@bairntribe.com.au]. Provide your order number, a description of the damage or missing items, and photos if applicable. We will address the issue promptly.

10. Shipping Address Changes

  • If you need to change your shipping address after placing an order, please contact us as soon as possible at [info@bairntribe.com.au]. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

11. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Bairn Tribe
4A Alysam St, Epping, VIC 3076
info@bairntribe.com.au
bairntribe.com.au